FREQUENTLY ASKED QUESTIONS
We want your AlaBoraPetshop.com experience to be a great one. Here are answers to common questions about AlaBoraPetshop.com.
How Do I Create An Account?
You don`t need to create an account , we try to make all process very easy, simply place your first order as a guest.
Can I Order By Phone?
We do not accept phone orders at this time. For the utmost accuracy and security, please place your order online.
Where Do You Ship To?
We ship all products on Alaborapetshop.com within the continental United States. Select products are available for shipment outside of the continental U.S.
Can I Cancel My Order?
AlaBoraPet processes most orders as soon as they are placed. Therefore we are unable to cancel orders once you have submitted your order. You are welcome to return your AlaBoraPet products for store credit, as detailed in our Return Policy.
Where Is My Order?
Most orders ship within 24-48 hours. Don’t worry, your order is important to us and we are working hard to ship your order as soon as possible. If any item is back ordered, we will contact you via e-mail to let you know your options.
You will receive an official shipping notification via e-mail as soon as your order ships. If you have ordered multiple items from different manufacturers, please note that some of your items may ship separately. These parcels may arrive on different days. If online tracking is available for your order, we will also include a tracking number with your shipping notification. If you have not received a shipping notification within 7-10 business days, please Contact Us for more information. We are here to help, and we respond to most e-mails within 1 business day.
Can I Return An Item?
Please visit our Return Policy for complete information on returns and exchanges. We have an excellent customer service record, and we will do all we can to make your AlaBoraPet experience a great one.
Is AlaBoraPet Secure?
Yes. Your purchases on Alaborapetshop.com are safe and secure. During the checkout process, we use secure socket layer (SSL) technology to encrypt your financial data as it transmits over the web. This ensures that your transaction is not viewable by third parties. The SSL layer technology appears on check out pages where financial data is transferred. You will see a tiny gold lock icon in the bottom left or right of your browser when you are on a SSL page. For more, visit our Privacy/Security page for details.
Do You Sell Wholesale?
We do not sell wholesale at this time.
Simply Send Us An E-Mail. We respond to all e-mails within one business day and we will do our best to make your AlaBoraPetshop.com experience a great one!