Delivery will typically take 5 to 10 days, depending on your destination and the shipping carrier. Due to the impact of Covid-19 on global shipping sector , delivery can be a little bit lately.
SHIPPING COSTS
Free Shipping on all items.
SHIPPING LOCATIONS
1. We provide shipping worldwide.
2. We do not deliver to FPO, APO, and PO Box addresses.
SHIPPING METHODS
All orders are shipped out via UPS or USPS or Fedex.
SHIPPING AND DELIVERY ESTIMATES
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.
The items will be shipped out within 24-48 hours during working days after we received payment. If you have ordered multiple items with different ship readiness dates, you may receive separate shipments. Delivery will typically take 5 to 10 days, depending on your destination and the shipping carrier.
When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at support@alaborapet.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
ORDERS TRACKING
You will be sent at least 2 emails for each order you place:
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier's official website.
You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Visiting our Track Your Order’ Page for detailed steps of order tracking.
AlaBoraPet has a hassle free Return Policy - no questions asked.
In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item.
PRODUCT RETURNS:
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 30 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.
We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to AlaBoraPet. Please note that all refunds are processed within 3 business days.
If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.
